Google just recently announced that Google Places will now have a Reviews tab, which will allow business owners to see all their customer reviews in one place. Businesses will also be able to respond to the reviews directly from the new Reviews tab.
“Today, we’re introducing Reviews in Google Places for Business. Now you can learn what your customers are saying about your business on Google and across the web, in one place. If you have a verified business listing, you will now see your customer ratings and reviews in the easy-to-use review inbox.”
Also, Google’s Business Help Forum had this from Jade Wang:
“To get started, go to the dashboard you use to manage your business information, click the listing you’d like to manage, and choose Reviews from the left hand navigation menu.
You’ll see a Reviews inbox listing any reviews Google users have left for your business as well as snippets of reviews written about your business on other websites. The Reviews analytics tab includes information detailing where users have evaluated your business, and the average score of reviews of your business.”
Google is trying to make it more appealing for business owners to verify their business and encourage customers to leave reviews, by providing a basic analytics feature to track how the reputation of your business changes over time.
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